Last updated: October 29, 2026. These terms apply to everyone who uses ProSMM.io, its user panel, API and child panels. By creating an account or placing an order you agree to them.
1. Your account
You are responsible for your account, your password and everything done with your API key. Keep them private. Tell us right away through a ticket if you think someone else has access. One person or company may hold several accounts only if each is used honestly; accounts made to abuse bonuses or referral rewards will be closed.
2. Our services
ProSMM sells social media marketing services: members, subscribers, followers, views, likes, reactions, comments and similar engagement for Telegram, Instagram, TikTok, YouTube and other platforms. We are not affiliated with any of these platforms. Service names, descriptions, start times and speeds describe typical results, not promises for every order.
3. Placing an order
- Read the service description before you order. It says what link to use, the start time, the speed and whether a refill is included.
- The channel, group, post or profile must be public and stay public until the order is complete.
- Don’t change the username or link, and don’t delete the post, while an order is running.
- Don’t place a second order for the same link and service while the first one is still running. We can’t tell the two apart, and the second order may be marked complete without a separate delivery.
- Orders with a wrong or private link may be completed or canceled without a refund. Double-check every link.
4. Start time and speed
Most orders start within minutes, but start times and speeds can change with demand and with updates on the platforms. A slower start is not a reason to cancel an order that is already in progress.
5. Refill guarantee
Services marked with a refill period (for example 30, 90 or 365 days) are covered against drops for that period. Use the Refill button on the Orders page, or open a ticket with the order ID. A refill brings the count back to the ordered amount; it doesn’t cover drops caused by changing the link, making the account private or removing members yourself. Services without a refill period have no drop guarantee.
6. Cancellations and refunds
- You can cancel an order only while the Cancel button is shown on the Orders page.
- If we can’t deliver an order in full, we mark it Partial and return the undelivered part to your balance automatically. Canceled orders are refunded to your balance.
- Refunds go to your ProSMM balance only. Balance can’t be withdrawn or sent back to a card or crypto wallet.
- Delivered services can’t be refunded.
7. Payments and balance
You top up your balance in advance through the payment methods shown on the Add funds page. Prices are in US dollars and can change at any time; an order is charged at the price shown when you place it. If a payment hasn’t arrived after 15 minutes, open a ticket with the transaction hash. Opening a dispute or chargeback after using the funds will get the account suspended.
8. API, resellers and child panels
You may resell our services through the API or a child panel under your own brand. You are responsible for your customers, your prices and the orders you send. Child panels are paid monthly from your balance and are suspended if the renewal isn’t paid.
9. What you may not do
- Use our services for anything illegal, for spam, harassment, fraud, or to promote hateful or adult content involving minors.
- Attack, overload, scrape or try to break the panel or the API.
- Use stolen payment methods or someone else’s account.
We may cancel orders and suspend accounts that break these rules, without a refund.
10. Platforms and your accounts
Social networks change their rules and systems all the time. They may remove engagement, limit reach or act against accounts. We are not responsible for what a platform does to your account, and you use our services at your own risk.
11. Limits of our responsibility
Our total responsibility for any order is limited to the amount you paid for it. We are not liable for indirect losses such as lost income or reputation.
12. Changes to these terms
We may update these terms. The date at the top shows the latest version. Continuing to use ProSMM after an update means you accept the new terms.
13. Contact
Questions about these terms? Open a ticket in your panel and we’ll reply, usually within an hour.