Talk to the right team, first time

We don't use a contact form. Pick the channel that fits your question and you'll reach the people who can actually fix it, without waiting for an email to bounce around.

Order support

Tickets in your panel

Anything about an order you've already placed goes through a ticket. It keeps the order ID, the link and our replies in one place, so nothing gets lost between messages.

Order not started
Partial or canceled
Refill requests
Speed or drop questions

Sign in to your ProSMM account.
Open Tickets and choose the Order subject.
Paste your order ID and tell us what you expected.

Payments & services

Our agent on Telegram

For anything before or around an order, message our agent directly. Payment problems, a top-up that hasn't shown up, or a service you can't find in the list.

Payment issues
Missing top-ups
Custom or bulk services
Reseller pricing

@prosmmagent

Message @prosmmagent Opens Telegram

Before you write to us

A few details up front usually means we can solve it in one reply instead of three.

Read the FAQ API docs

Include the order IDOne ticket per order keeps things fast. For several orders, list all the IDs in one ticket.
Send the payment hashFor crypto top-ups, the transaction ID helps us find your payment in seconds.
Check the link is publicMost stuck orders come from private profiles or a link that changed after ordering.
Never share your passwordWe will never ask for your login, codes or account access. Neither should anyone claiming to be us.